Just Wheel Repair Ltd aim to refurbish all wheels to the best of our ability but cannot be responsible for unforeseen issues such as poor casting, hidden cracks or excessive corrosion. These issues may only become apparent during the repair process after the existing coating has been removed. If the Technician does not feel that a cosmetically acceptable or safe end result can be achieved, the customer will be contacted immediately to discuss options before any further work is undertaken.

Just Wheel Repair Ltd will provide an accurate quotation for repairs based on the information provided to them by the customer. It is vital the customer provides accurate information regarding the age of the vehicle, precise finish of the wheel and extent of damage. Where pictures are requested from the customer to verify the information, we ask they are sent at least 24 hours before the scheduled repair visit. If upon arrival to the customer’s premises, the damage to the wheel is greater than indicated by the customer and so extensive as to prevent safe repair, a job failure charge of up to £50 + vat will be incurred by the customer.

Just Wheel Repair Ltd reserve the right to refuse to complete the refurbishment process if they discover at any point the wheel will not in the opinion of the Technician be safe / legal.

Wheel refurbishment is just that, it is not a new wheel – on occasion a ‘used’ alloy will not look 100% perfect after its refurbishment. We ask all customers to appreciate the work done and the quality of finish for a fraction of the cost of a new wheel. Customers should be aware that certain high gloss finishes show blemishes more readily, such as Black Chrome or polished and Just Wheel Repair Ltd cannot guarantee a perfect finish but will make every endeavour to do so.

Please note painted / diamond cut wheels that are repaired using the mobile service are a cosmetic repair to the front face of the wheel only. If the customer wishes for the inner part of the wheel to be repaired there will be an additional charge and this information must be provided at the time of booking. Alternatively, the customer should take advantage of the full refurbishment service offered at the workshop.

We ask customers to respect our Technicians. The price agreed for a repair at the time of booking is noted on the Technician’s paperwork and is the price that is to be paid. We ask that customers do not cause any embarrassment and try to negotiate with the technician for a reduction.

We ask for at least 24 hours notice for any amendments to a scheduled booking. This includes a change in location, a change in volume of wheels or a cancellation. Failure to do this may result in a £50 cancellation fee being incurred by the customer.

Just Wheel Repair Ltd will endeavour to adhere to any estimated repair times given, however cannot be responsible for unforeseen circumstances which may delay an appointment time or repair.

Just Wheel Repair Ltd will only supply specialist valves when requested by the customer and at the customer’s expense. Just Wheel Repair Ltd accepts no liability for leaks around old valves when re-fitted at the customer’s request.

Many vehicles are fitted with special pressure sensing valves which are often subject to damage during the tyre removal / bead breaking process. We are unable to take responsibility for the valves and suggest the customer has them removed prior to repair. Please refer to your vehicle handbook for instructions on how to recalibrate them to your vehicle.

Just Wheel Repair Ltd is not responsible for resetting any vehicle systems used for monitoring tyre pressures. Please refer to your vehicle handbook for instructions on how to recalibrate them to your vehicle.

Just Wheel Repair Ltd reserve the right to refuse to refit damaged or illegal tyres. The customer will be fully informed of any issues and will be asked to sign a disclaimer taking full responsibility for tyres fitted in a poor state.

Where Just Wheel Repair Ltd fit wheels directly to a vehicle, staff will ensure  correct air pressure and wheel bolts are correctly torqued using appropriate tools. Customers are required to re-check these after an initial bedding in period of 50 miles after the repair, and at regular intervals from then on as part of a standard maintenance routine.

All vehicles must be covered by their own insurance whilst being left with Just Wheel Repair Ltd and must be supplied with the locking wheel nut key for removing and fitting wheels where applicable. Just Wheel Repair Ltd accepts no liability for goods or articles left in the vehicle.

Just Wheel Repair Ltd accepts no responsibility for the transport of wheels by a third party courier. Customers wishing to use a third party must ensure they are fully covered. Any courier contracted by Just Wheel Repair Ltd will carry correct insurance.

Vehicles / Wheels will not be released until payment is made in full. For information regarding methods of payment please speak to your technician or call Just Wheel Repair Ltd Head Office on 0333 2079971.  Just Wheel Repair Ltd will make every effort to contact customers with regard to collecting their wheels,  however wheels not collected within agreed timescales will be subject to re-sale to cover costs if they are not collected within six months from completion.

 

Warranty Information

To make a claim under warranty Just Wheel Repair Ltd will require a copy of the original invoice that must be settled in full. If the original invoice cannot be provided the warranty claim will not be upheld.

 

Painted Wheels

Painted wheels are covered by a 12 month warranty from the date of completion.

Warranty is against any paint defect subject to the damage not being caused by lack of maintenance, cleaning the wheels with corrosive cleaners that will dull and damage laquer, or as the result of driver damage.

Wheels MUST NOT be jet washed for at least 7 days after repair.

 

Diamond Cut / Polished wheels

Polished wheels / areas are covered by a 3 month warranty from the date of completion. The reduced warranty is due to the fact that lacquered bare machined alloy is not a long lasting finish and is very vulnerable to environmental factors such as our roads and weather. Any warranty is subject to the damage not being caused by lack of maintenance, cleaning the wheels with corrosive cleaners that will dull and damage laquer, or as the result of driver damage.

Wheels MUST NOT be jet washed for at least 7 days after repair.

 

Warranty claims must be supported by photographic evidence and will be subject to inspection by one of our specialists before being upheld.

In the event of a warranty claim please contact Just Wheel Repair Ltd Head Office in the first instance on 0333 2079971. Please have your information to hand including the date of the repair.

This is in addition to your Statutory Rights.