Contact Just Wheel Repair

There are many ways to contact Just Wheel Repair for a mobile alloy wheel repair or refurbishment service. We have a head office based in Barnet London and a work shop in Halstead Essex, call 0333 207 9971 or 07515 399 809. To email us simply click the email us button below and for full contact details read on...

A member of staff in the office taking a phone call from a just wheel repair customer


Simply click on the links below to find out about the physical areas we are located in and find out what services they can offer you.

Barnet Head Office - Essex Work Shop

In the meantime if you would like information or to book any alloy wheel service please give us a call on 0333 207 9971  07515 399 809.

Contact details for our Work Shop in Halstead, Essex.

Our Workshop and Customer Service Department is located in Essex. Please forward all mail & correspondence to the Essex address.

Our workshop branch is based in Halstead Essex where the more bespoke alloy wheel finishes take place, so if you can't wait for our mobile alloy wheel repair workshops to come to you, you can visit us to repair your kerbed, scratched or scraped alloy wheels.

Here we have all of the professional machinery to diamond cut, straighten, weld repair and fully refurbish your alloy wheels on site, while you wait or as part of our pick up and return mobile alloy wheel refurbishment service.

Car Valet Available

You can even have your vehicle completely valeted at the same time, we offer all kinds of paint protection polishes and after market products to help keep your car and your wheels in top shape.

On Site Tyre Services

For even more choice our sister company Just Tyre Fitting located next door, offers tyre fitting/puncture repair & nitrogen filling services.

Essex Workshop Address

Just Wheel Repair Essex Workshop, 26A First Avenue, Bluebridge Industrial Estate, Halstead, Essex, CO9 2EX

Registered In England - Company Number: 07792055 - VAT Number : 125 6732 16

Tel: 0333 207 9971  07515 399 809 - Direct email:

Contact Details for our registered head office based in Barnet, London

The London office based in Barnet is the center of Just Wheel Repair's mobile alloy wheel repair & refurbishment network, as such any inquires can be dealt with via this office.

Our Registered / Head office address

Just Wheel Repair, 6 Avenue Mansions, Bedford Avenue, Barnet, Hertfordshire, EN5 2EL

Registered In England - Company Number: 07792055 - VAT Number : 125 6732 16

Tel: 0333 207 9971  07515 399 809 - Direct email:

Complaints & Complaints Procedure

In the unlikely event that you have a complaint, the best way to let us know is via emailing us at

Just Wheel Repair Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the individual or organisation that has made a complaint. If you feel for any reason at all, that we have not lived up to our reputation and served you in the manner you expect from the UK's number one alloy wheel repair company, please let us know. You can contact us via email or by telephone on 0333 207 9971 or 07515 399 809. Our complete complaints policy is detailed below.

Our policy is:

* To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

* To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint

* To make sure all staff of Just Wheel Repair Ltd know what to do if a complaint is received

* To make sure all complaints are investigated and dealt with in a timely way

* To make sure that complaints are, wherever possible, resolved and customer relationships are maintained

* To gather information which helps us to improve our service

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Just Wheel Repair Ltd.

Where Complaints come from

Complaints may come from any source. Most likely but not limited to private individuals, organisations, suppliers and contractors.

Complaints can be received in person, by telephone, by email or in writing.

This policy does not cover complaints from employees, who should use Just Wheel Repair Ltd’s Grievance and Discipline policies.


All complaints and any information gathered will be handled with sensitivity, telling only those who need to know and adhering to data protection requirements.


Overall responsibility for this policy and its implementation lies with Mr Paul Parker, Managing Director, Just Wheel Repair Ltd.

Complaints Procedure of Just Wheel Repair Ltd

Publicised Contact Details for Complaints: Written complaints should be sent directly to Just Wheel Repair Ltd Head Office, 26 First Avenue, Halstead, Essex, CO9 2EX or by email to clearly marked Complaint.

Verbal complaints may be made by phone to 0333 2079971 or in person to a Just Wheel Repair Ltd staff member, however we would encourage a verbal complaint to be followed up in writing using one of the previously stated methods.

Receiving Complaints

Upon receiving a complaint ( regardless of the method ) the following details will be taken:

* Complainants name, position within the organisation ( if applicable ), address and telephone number.

* The facts of the complaint.

The complainant will then be informed about the complaints procedure and what will happen next.

Stage 1 Complaint Resolution

The complaint details will be input into the Complaints Log and forwarded to the Managing Director, Just Wheel Repair Ltd.

The Managing Director will look over the basic details of the complaint and in the case of workmanship issues, will pass the complaint to the original repairing technician. The Technician will be required to investigate and attempt to resolve the situation to the complainant’s satisfaction.

If the complaint relates to a specific individual, they should be informed and given a fair opportunity to respond.

The Managing Director will investigate non-workmanship issues himself or delegate an appropriate person to investigate it and take appropriate action.

It is Just Wheel Repair Ltd’s aim that all complaints are resolved at Stage 1 and will make every endeavour to achieve this result. This stage should take no longer than 1 week from the date of the initial complaint.

If the complaint has been resolved at this stage all relevant information should be logged in the Complaints Log. The Managing Director should be informed of the closure of the Complaint.

Should the Complaint not be resolved at Stage 1 then the complainant may wish to escalate the issue to Stage 2.

Stage 2 Complaint Resolution

At this stage of a complaint all relevant information should be provided to the Managing Director.

They alone will re-investigate the details of the initial complaint and subsequent action taken.

The Managing Director will contact the complainant and try to resolve the situation with further action or alternative solutions.

It is Just Wheel Repair Ltd's aim that Stage 2 should take no longer than 2 weeks following the complaint’s escalation.

If the complaint has been resolved at this stage all relevant information should be logged in the Complaints Log.

External Assistance

As previously stated it is Just Wheel Repair Ltd’s aim to resolve all complaints at Stage 1 however, in the unlikely event that a complainant is still unsatisfied after Stage 2 has been completed they may wish to source external assistance from an outside body. Just Wheel Repair Ltd will co-operate fully with any further investigation required by an outside body to ensure a resolution.

Ombudsman Services

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website‘ 

Variation of the Complaints Procedure

Just Wheel Repair Ltd may vary the procedure for good reason. A complainant will be fully informed as to why a variation is required.

Monitoring and Learning from Complaints

Just Wheel Repair Ltd will review complaints annually to identify any trends which may indicate a need to take further action.